Sanddo
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Sanddo has joined customer service

Meet your new colleague.

Sanddo is your AI-native colleague in customer service, built around AI from the start. It reads the email, looks up the order and gets both the reply and the action ready, so all you do is approve. When it is unsure, it asks.

Try free for 7 days Follow a case
Starts with drafts Autopilot per case type EU-hosted
Address changedOrder #68412 · approved
41 emails readWhile you slept
Return label readyMads · via Shipmondo
Refund to LouiseAbove your limit
Already on the team at stores including
  • Nordic Flame
  • Yuaia Haircare
  • muun STUDIOS
  • Moster D
  • Deluxe HomeArt
  • PH Import
One case, start to finish

How Sanddo resolves a case.

01

An email lands.

Line wants to change her delivery address. Sanddo reads the whole thread, including attachments and earlier replies.

02

It understands the case.

Case type, language and urgency are set right away. A short summary and the next step are ready when you open the case.

03

It looks things up before it answers.

It checks the order in Shopify, the shipment with the carrier and the return status, all live. It only shares order details when the customer can be securely matched to the order.

04

Reply and action are ready.

Sanddo writes the reply in your tone and prepares the address change in Shopify. Both wait for your approval.

05

One click, and it’s resolved.

You approve the reply and the action together. The order is updated, the reply is sent, and everything is stored in the audit trail.

06

When unsure, it asks.

A refund above your limit is not Sanddo’s call. It gathers the overview and hands the case to Louise.

Scroll down to follow the whole case

Reading the email
Integrations

Already knows your systems.

Sanddo works in the same places as the rest of the team: email, Shopify, shipping, returns and subscriptions. It looks things up and acts right there, so nobody copies between tabs.

Google Workspace
Outlook
Gmail
Shopify
Juo Subscriptions
Joy Subscriptions
Homerunner
Webshipper
Messenger & Instagram
See all integrations
KLKasper LindgrenCo-owner, Yuaia Haircare
What customers say

Sanddo has been fantastic in our setup. It has already saved us a lot of time, and will save us much more. As a growing e-commerce business, having the right partners matters, and Mads and Nicolai are fantastic. It gets better every day and will without a doubt become the best customer service software for e-commerce.

Meet Sanddo

Qualifications that fit the job.

Sanddo is applying for one job: resolving your customer service cases. Here is the application.

SanddoSTAFF

Sanddo

Customer service colleague · AI

StatusOnline
Staff no.0001
HoursAround the clock
OfficeEU-hosted
Drag the badge

CV

Sanddo · seeking a permanent role in your customer service
24/7Hours
40+Languages
0Coffee breaks
Experience
Order status, address changes, exchanges, returns, refunds, subscriptions and product questions.Every case type has its own workflow and its own confidence score.
Tools
Shopify Outlook Gmail Shipmondo Reversio Trustpilot Messenger
And more: shipping, returns, subscriptions, ERP and importing your history.
Languages
Danish, German, Dutch and English. More than 40 languages in all.Replies in the customer’s language, in your tone.
Strengths
  • Always looks up the order before answering.
  • Follows your skills: rules, exceptions and when a colleague should take over.
  • Prepares the action in the right system, so you only have to approve.
Fun facts
  • Has never had a Monday.
  • Remembers the whole thread, even what the customer wrote three emails ago.
  • Would rather ask once too often than guess.
Sanddo
Signed · ready for day one
Ready to startStarts with drafts
A working day

While you sleep, the inbox is already sorted.

Sanddo takes cases as they come in. Routine cases get resolved, important ones get prepared, and the difficult ones land with the right colleague.

Sanddo working on a laptop
06:58
Overnight email read
  1. 06:58
    Inbox · 41 new emails

    The night’s email is read and sorted.

    Case type, language and priority are set. Every case has a short summary and a proposed next step when the team arrives.

    41 cases sorted
  2. 07:12
    Order status · English

    “Where is my parcel?” Answered with live tracking.

    Sanddo looks up the order in Shopify and the shipment with the carrier. Order status has reached your autopilot threshold, so the reply is sent automatically.

    Sent on autopilotORDERSHIPPING
  3. 10:02
    Order change · English

    Sara wants to swap size L for XL.

    The order hasn’t shipped and XL is in stock. You have switched on autopilot for exchanges, so Sanddo changes the order and replies to Sara straight away. Without autopilot, both are ready for you to approve with one click.

    Resolved on autopilotORDERSTOCK
  4. 14:11
    Refund · German

    A full refund above your limit.

    Sanddo may not act alone here. It gathers the order, the history and a draft, and hands the case to Louise.

    Handed to Louise
  5. 22:47
    Live chat · Dutch

    “Do you have it in medium?” Answered in seconds.

    Variant, stock and delivery time come straight from the store’s product data. The store is closed, but Sanddo is still at work.

    AnsweredPRODUCTSTOCK
Autopilot

More responsibility, once it’s earned.

Like any new colleague, Sanddo starts by showing you its work. Once you have seen enough, it gets to do more, one case type at a time. Try it yourself.

Try switching on autopilot.
Order status
94 confidence · threshold 80
Address change
86 confidence · threshold 80
Refund
46 confidence · threshold 80

Cases with doubt, warnings or escalation are always held back, whatever the setting.

About autopilot
Work habits

Good work habits. Built in.

Sanddo only gets access to what you connect, and works by the rules you would give any new colleague.

Stays in its lane

What Sanddo may do in chat is not what it may do in the inbox. In chat it answers product questions, while orders and refunds go to you.

Always checks first

Before it answers, Sanddo looks up the actual order, variant, shipment or return in the right store, even when you run several.

Doesn’t overshare

If the sender can’t be securely matched to the order, Sanddo keeps the details back and asks for confirmation.

Follows your rules

You write rules and exceptions as skills, in your own words. Sanddo follows them and knows when a case should move on.

Learns from your corrections

Every approval and correction counts for that case type. When Sanddo’s behaviour changes, it has to prove itself again.

Does things once

Refunds, address changes and return labels are prepared in the case and kept in the history. The same action can’t be carried out twice.

Sanddo Live Chat

The same colleague. Now in your store.

Sanddo can also take the shift in the chat on your store. It answers product, shipping and return questions in seconds from your own knowledge, in the customer’s language and around the clock. Anything sensitive goes to you.

Explore Live Chat Try free for 7 days
SanddoOnline · replies right away
Write a message …
Always ready to help

A colleague who never clocks off.

Works around the clock.

Overnight email is read, sorted and ready before the team arrives. Cases on autopilot are resolved right away instead of waiting for the next working day.

Sanddo working on a laptop

Answers in the customer’s language.

In email, live chat, Messenger and Instagram. Always in the customer’s own language and in your tone.

DanskDeutschNederlandsEnglishSvenskaNorsk+ more, 40+ in all

Acts only with your OK.

Refunds, exchanges and return labels are prepared, and you approve them until you switch on autopilot yourself.

Sanddo holding up a checkmark
No-strings chat

Is Sanddo right for your setup?

Questions about integrations, automation or something else entirely? Let’s have a no-strings chat about how Sanddo can help you.

Mads-Emil JensenCo-founder of Sanddo

Or write to us at hello@sanddo.ai

Say hi to Sanddo.

Try Sanddo free on your own cases for 7 days. Tell us briefly about your business and choose whether to set up Sanddo yourself or get help from us.

Try free for 7 days See pricing
Order change readyNew address · order #68412
Held back for LouiseFull refund
Mads-Emil JensenCo-founder of Sanddo

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