LF
Line Frederiksen
Chat · English
14:07
Hi, can you change the delivery address on order #68412?
The AI-native helpdesk that answers and acts.
Sanddo uses live data to resolve support cases and carry out approved actions in Shopify and every integration you run — in one flow, with one click and full control.
Starts with drafts
Autopilot per case type
EU-hosted
Sanddo
Looking up order #68412
Checking status and rules
Preparing reply and action
Shopify · order #68412
Unfulfilled · address can be changed
Address change ready
Awaiting approval in Sanddo
Live lookups, reply and action in one case
See a case resolved — reply and action in one.
Sara wants to swap size L for XL. Sanddo reads the email, finds the order, checks stock and prepares both the reply and the order change. One approval sends both.
SM
10:02
Sara Møller
“I ordered a cardigan in size L — can I still change it to XL? My order number is #10593DK.”
1 Reads and understands the email
2 Fetches order #10593DK
3 Checks stock for size XL
Chunky Knit Cardigan – Sand
Not shipped · can still be changed
DKK 599
Size L → Size XL
in stock
Prepared
Hi Sara, we can still make that. I have changed your cardigan from size L to size XL — the parcel ships today.
Quality score 88%
Approve flow
Flow approved · size changed in Shopify
Connected to what you have — and what you need.
Sanddo pulls live context and carries out approved actions across email, Shopify, shipping, returns, subscriptions and the rest of your stack. See what Sanddo reads and is allowed to do
Sanddo is built around AI. Controlled by you.
Not a chatbot bolted onto an old helpdesk. Replies, data lookups, actions and approval were designed as one connected flow.
Autopilot is earned, one case type at a time.
Every case type starts as a draft. Approvals and corrections build the record you need before you open it up for automatic sending. Set your own threshold
The whole case is assembled before the reply is written.
Thread, customer, order, delivery, returns and earlier contact come together in one workflow — with live data from the right store.
Your rules become a real workflow.
A Skill describes what Sanddo should read, look up and do — and exactly when a case is handed to a colleague.
Replies and actions are approved together — with one click.
Refunds, address changes, return labels and subscription changes can be prepared in the case, executed in the right system and stored in the audit trail.
Auto-send based on category and quality score.
A customer wants to restart their subscription. Sanddo understands the email, fetches the order in Shopify, carries out the action and replies in the customer's own language — with the quality score and the rules visible the whole way.
From new case to resolved — in one connected flow.
Sanddo reads the whole case, finds the right live data, proposes the next step and knows when a human should take over.
The whole conversation is read first.
Sanddo keeps track of the thread, the attachments and the earlier replies. It identifies language and case type, and flags what needs a colleague.
New cases are sorted by case type, language and workflow.
The summary and the next step are ready when the case is opened.
The reply is built on live data.
When the question is about an order, a product, shipping, a return or a subscription, Sanddo looks the details up in the connected store and the relevant systems while the reply is being written.
Order details are released only when the customer can be securely matched to the order.
Product links, stock status and delivery times come from the actual lookup.
Autopilot opens one case type at a time.
Everything starts as a draft or awaiting approval. Sanddo uses the team's real approvals and corrections to measure how safe each case type is. Only when there is enough evidence can you let it send on its own.
Choose Draft, Approve or Auto for each case type.
Doubt, warnings and escalated cases are always held back.
Sanddo is built to resolve the case — not just write a polite reply.
Data lookups, draft replies, actions and approval live in the same case. Sanddo only gets access to the capabilities connected for that specific customer and store.
Every channel has its own limits
Email, chat and social messages work in Sanddo without automatically sharing trust. Live chat can, for instance, answer product questions from a read-only Shopify lookup, while order and refund cases go to a human.
Live lookups in the right store
Sanddo can search across several Shopify stores and uses the actual order, variant, stock, shipping or return status in the reply.
Order data requires a secure match
If the sender cannot be linked to the order, Sanddo holds customer and order details back and asks for verification.
Skills describe your workflow
Write rules, exceptions and next steps in your own words. They govern the reply, the escalation and which actions Sanddo may propose.
Learns from approvals — not from guesses
Corrections and approvals count for that specific case type. When Sanddo's behaviour changes, it has to prove itself again.
Actions with a traceable approval
Refunds, address changes, return labels and subscription changes can be prepared in the case. The same action cannot be approved and executed twice.
Bring three real cases to the demo.
We show which data Sanddo finds, which reply it builds, which actions it can prepare, and why a case is sent, held for approval or escalated.