Feedback sets the direction
Customer feedback is not a mailbox — it sets the direction for what we build next.
Sanddo was created by two people who have spent ten years in online stores — and needed this tool themselves. So we built it.
10+ yearsEach with hands-on ecommerce experience
2 foundersOne tool built from operating experience
One principleNever compromise on quality
Our story
We built the tool we needed ourselves.
We are two founders with more than ten years of online store experience each — and years spent scaling brands across several markets.
We had overflowing inboxes ourselves. When a business scales, support follows: you hire to keep up, and customer service quickly becomes a major part of operations. On top of that, we were tired of switching between four different systems just to help one customer.
We looked for something that did more than answer — something that could perform actions across all the systems we used, while keeping us fully in control. What we found was either too expensive or too complicated, with pricing we did not fully understand. So we built it ourselves.
We know what happy customers are worth. That is why Sanddo is built on one principle: never compromise on quality — AI customer service that answers and acts directly in your systems, with your team in control all the way.
Built with our customers
Mads-Emil JensenCo-founder of Sanddo
No one uses Sanddo the same way — and that is the point.
Mads-Emil JensenCo-founder of SanddoNo two customers are the same. What is need-to-have for one is nice-to-have for another.
That is why we build Sanddo in close dialogue with the online stores that use us every day. We listen, ask questions and build what they actually need. And honestly — it can rarely happen fast enough.
No one uses us the same way:
- Some run fully automated.
- Some prefer to approve every flow before it is sent.
- Some automate only product questions.
Even customers who ONLY handle product questions with Sanddo have already cut roughly half the time they used to spend in the inbox.
No two stores are the same, and no one uses Sanddo in the same way. That is exactly why customer feedback drives everything.
Built by ecommerce operators, for ecommerce operators.How we build
How we work.
The product must fit the reality of the people using it. That is why we keep the distance between feedback, decision and improvement as short as possible.
Sanddo shapes around you
No two stores are the same. Sanddo adapts to you, not the other way around.
A short path from idea to feature
From idea to feature in close dialogue with the people who use us every day.
Want to see Sanddo work on your own conversations?
Book a demo or write directly to Mads.