Understands instead of guessing
Handles follow-up questions and free text instead of fixed buttons and flows that run out.
Sanddo Live Chat
Sanddo takes the shift in chat, too.
Put Sanddo in the chat on your store. It answers product, shipping and return questions in seconds from your own knowledge and your product data, which it can only read. Around the clock, in more than 40 languages. Orders and refunds go to your team.
SanddoOnline · replies right away
24/7Help when your team is offline.
40+Languages in the same chat.
MinutesFrom code to live on your site.
Built for real questions.
Most chatbots stop when a customer asks something unexpected. Sanddo understands context, handles follow-up questions and answers from your approved sources. And it knows when a case needs a person.
Open 24/7 in 40+ languages
Answers right away, including evenings and weekends. No queue, and customers get an answer in their own language.
Trained on your knowledge
Answers from your website, FAQ and approved sources. You own and control the knowledge base.
Knows your products
Retrieves product details, variants, stock and delivery times straight from the store, without being able to change anything.
Knows its boundaries
If it does not know, it does not guess. Order and refund cases are handed to your team.
Live in minutes
Your name, logo and colours. Add it to the site with one code snippet, no development required.
Your brand
Your chat. Your name. Your voice.
Customise everything without writing code. Call it Sanddo or give it your own name. Choose the tone, colours and welcome, and decide exactly what it answers and what goes to your team.
01
Name and voiceChoose the name and tone, from friendly to short and direct.
02
Your lookYour logo, brand colour, welcome and suggested questions.
03
Your knowledgeAnswer only from approved sources that you control.
04
Your boundariesChoose what it answers and what it hands over.
Commerce or not, it fits.
Sanddo Live Chat is not only for online stores. It works anywhere customers and guests have questions and want an immediate answer instead of searching.
Commerce
- Products, materials and fit
- Stock, sizes and delivery times
- Shipping and return policies explained clearly
Business
- Product questions
- Delivery times
- Technical questions
Booking & tickets
- Opening hours and practical information
- Ticket and membership questions
- Attractions, museums, theatres and campsites
Answers what it knows and hands over the rest.
A guest asks about opening hours during autumn break. Sanddo answers with the correct times from your own information. If the ticket needs rebooking, it safely sends the guest to a person.
Sanddo Inbox
See Sanddo Inbox
Should the AI perform the action too?
Sanddo Inbox handles refunds, order and address changes, return labels and subscription changes directly in your systems, with your approval.
Safe to let in.
Customer data must be handled properly. Security and data protection are built in from the start, rather than added afterwards.
GDPR & EU hosting
Built for GDPR, with your data hosted and kept in the EU.
Read-only by default
By default, the chat has read access only. It looks things up and answers, but does not change anything.
Data processing agreement
We enter into a DPA so responsibility for personal data is clear from day one.
Spam and abuse protection
Built-in protection against spam, abuse and unwanted automated traffic.
Insights
Every conversation becomes knowledge.
See what customers ask, where answers work best and where content is missing. Then close the gaps before they turn into inbox conversations.
82%answered with no wait
Delivery time184 conversations
Product and fit127 conversations
Return policy68 conversations
Get started with Sanddo Chat.
With Sanddo Go you pay as you go from DKK 349/month with no commitment. Start small and scale as conversations grow.
Answered in the customer’s languageSource approved
Rebooking sent to the teamReady for a person