Understands, rather than guesses
Handles follow-up questions and free text instead of fixed buttons and flows that run out.
AI chat for commerce, booking and service — trained on your own knowledge and a read-only product lookup. It answers product, shipping and return questions in seconds, around the clock, in 40+ languages. Sensitive cases such as orders and refunds are handed to your team.
SanddoOnline · replies right away
When can the black lamp be delivered?
It is in stock and can ship today. Normal delivery is 1–2 working days.Source: Product and shipping
Write a message …
24/7Help when your team is offline
40+Languages in the same chat
MinutesFrom code to live on your site
Every conversation in context
Built for real questions.
Most chatbots stop when a customer asks something unexpected. Sanddo understands context, handles follow-up questions and answers from your approved sources — and knows when a case needs a person.
Open 24/7 in 40+ languages
Answers right away, including evenings and weekends. No queue — and customers get an answer in their own language.
Trained on your knowledge
Answers from your website, FAQ and approved sources. You own and control the knowledge base.
Knows your products
Retrieves product details, variants, stock and delivery times through a read-only lookup.
Knows its boundaries
If it does not know, it does not guess. Order and refund cases are handed to your team.
Live in minutes
Your name, logo and colours. Add it to the site with one code snippet — no development required.
Your brand
Your chat. Your name. Your voice.
Customise everything without writing a line of code. Call it Sanddo or use your own brand name, set the tone, colours and welcome — and decide exactly what it answers and what goes to your team.
01
Name and voice
Choose the name and tone, from friendly to short and direct.
02
Your look
Your logo, brand colour, welcome and suggested questions.
03
Your knowledge
Answer only from approved sources that you control.
04
Your boundaries
Choose what it answers and what it hands over.
Live Chat · appearancePreview
SAsk SanddoOnline · product and service help
More industries
Commerce or not — it fits.
Sanddo Live Chat is not only for online stores. It works anywhere customers and guests have questions and want an immediate answer instead of searching.
01 Commerce
- Products, materials and fit
- Stock, sizes and delivery times
- Shipping and return policies explained clearly
02 Business
- Product questions
- Delivery times
- Technical questions
03 Booking & tickets
- Opening hours and practical information
- Ticket and membership questions
- Attractions, museums, theatres and campsites
Answers what it knows — hands over the rest.
A guest asks about opening hours during autumn break. Sanddo answers with the correct times from your own information. If the ticket needs rebooking, it safely sends the guest to a person.
Sanddo Inbox
Should the AI perform the action too?
Refunds, order and address changes, return labels and subscription changes are handled by Sanddo Inbox — directly in your systems, with your approval.
See Sanddo Inbox →Secure from the start
Built to be trusted.
Customer data must be handled properly. Security and data protection are built in from the start, rather than added afterwards.
GDPR & EU hosting
Built for GDPR, with your data hosted and kept in the EU.
Read-only by default
By default, the chat has read access only. It looks up and answers — it does not change anything.
Data processing agreement
We enter into a DPA so responsibility for personal data is clear from day one.
Spam and abuse protection
Built-in protection against spam, abuse and unwanted automated traffic.
Insights
Every conversation becomes knowledge.
See what customers ask, where answers work best and where content is missing — then close knowledge gaps before they become inbox conversations.
82%answered with no wait
Delivery time184 conversations
Product and fit127 conversations
Return policy68 conversations
Get started with Sanddo Chat.
Pay as you go — from only DKK 599/month with no commitment. Start small and scale as conversations grow.